Frequently Asked Question – FAQ
- Products & Production
- Quality and Safety
- Intake recommondation
- My accounts and payments
- Orders and shipping
Products & Production
Do the kingnature products originate from Switzerland?
Yes, our products are manufactured and processed in Switzerland. We are a Swiss company and Swiss quality is fundamental to our business. Some raw materials come from abroad, as some products cannot be grown in Switzerland or cannot be grown to a satisfactory quality.
Does kingnature produce the products themselves?
Yes. kingnature has its own, controlled production facility. The raw materials are checked for quality and processed at our facility. We also mix, fill and process different products accordingly.
How are the products developed?
All our vital nutrients are based on peer-reviewed scientific data and we do in-house testing. Our products are backed up by scientific studies found, for example, on www.pubmed.gov. Our products are developed and tested in cooperation with Dr. Heinz Lüscher, MD. All mixtures and recipes are tested by Dr. Lüscher. Dr. Heinz Lüscher is a practising medical doctor who specialises in the vital nutrient medicine field. He has his own practice and is the professional and medical consultant for kingnature.
One often reads about the poor quality of beef gelatine capsules. What kind of capsules does kingnature use?
We strive to use high-quality capsule products for our goods. To this end, we only use vegi capsules made of HPMC which is made from vegetable material and contains no gelatine. The capsules are 100% natural and Vegan certified.
How do I get news about Kingnature or news generally about the vital nutrient field of medicine?
We regularly send out a newsletter in which we publish reports about our products and news from the world of vital nutrients. We would be pleased to add you to our mailing list: Please fill in the form below.
Quality & Safety
Are kingnature’s products safe?
Quality is very important to kingnature. Therefore, we place the highest demands on the entire development and production process: from the first idea to the selection of raw materials, to the manufacturing processes and lastly, to the finished product. We pay special attention to the natural and organic cultivation of the plants (our raw material). This cultivation happens mostly on certified organic farms, whenever possible. Every delivery of the raw materials is checked for possible impurities and carefully processed. In this way, we can guarantee the highest possible quality standard.
The market for food supplements is huge. It is important to distinguish between high-quality products from inferior or even worthless products. It is important to pay attention to the ingredients, always read the small print and in case of doubt ask. We will gladly provide you with all the relevant information.
In the media, reports on dietary supplements are sometimes one-sided and negative. This may give the overall impression that food supplement producers generally do not place value on quality, safety and purity. This makes it all the more important for us to show you what we at kingnature do every day in order to be able to offer you scientifically tested and effective vital nutrients of the highest quality.
How do you ensure the high quality of your raw materials?
We carefully check all our raw materials and ingredients for their quality. An analysis certificate guarantees the content of the active nutrients, their exact composition, the purity of the raw material and its sterility. We also test to make sure that no harmful substances such as pesticides, lead, mercury, heavy metals, undesirable bacteria and fungi or other harmful substances are contained in the raw material. This process thus enables us to offer you high-quality products guaranteeing the highest quality.
Are the raw materials sourced from organic farms?
Our goal is to obtain 100% of our raw materials from organic farms. There are a few small exceptions and we are switching all our raw materials procurement to organic sources. kingnature is certified an organic enterprise (Swiss accreditation no. 33745, view the organic certificate from kingnature as pdf).
How important is the right formulation / composition?
Nutritional supplements can only unfold their full benefit if the vital nutrients contained therein are contained in sufficiently large dosages and in a smart and compatible combination. That is why we develop our products in terms of dosage and formulation according to the latest scientific findings.
How are the products produced?
We produce our products in controlled, tested and certified laboratories according to strict hygienic guidelines. Most of our products are manufactured in our own production facility in Switzerland. In our research and development, we work together with doctors, pharmacists, nutritionists and other specialists. The products are manufactured according to the latest quality guidelines. We undertake regular analyses and checks during and after the production process so we can guarantee high product quality.
How is kingnature monitored?
kingnature is under the supervision of the Zurich Cantonal Laboratory (registration number: 122073). The Zurich Cantonal Laboratory is an arm of the local government and inspects the kingnature production facility at regular intervals to ensures that all legal and hygienic regulations are complied with.
How important is the form and dosage of the kingnature products?
Ideally, most dietary supplements should be taken in capsule form (dosage form). In this way, the ingredients can be precisely dosed, and all unpleasant tastes can be avoided. In contrast to capsules produced on fully automatic machines, which largely require additives and/or filler material to facilitate the manufacturing process, our capsules are produced on semi-automatic machines Capsules which require no additives. Capsules quickly dissolve in the stomach and enable a good absorption of vital nutrients. We only use pure vegetarian vegi capsules made of cellulose (VCaps made of HPMC) without gelatine. The capsules are 100% natural and Vegan certified.
Are all the ingredients listed on the product label?
We list all ingredients and substances on the product label. There are no hidden ingredients. Wherever possible, we refrain from using any auxiliary, preservative, colouring or artificial flavourings. In this way, you are well informed and can decide for yourself which dietary supplements best suits you and your requirements.
What about side effects?
Our products are dietary supplements and not medicines. Due to our products natural or mostly natural composition, they are absolutely safe in the recommended dosage. Side effects, such as those that are often associated with medication, can largely be ruled out. You don’t have to go to the doctor or get a prescription to use dietary supplements.
Directions of use & Dosage recommendation
How should I take the capsules?
Take the capsules with plenty of water throughout the day as recommended.
I am already taking other products. Can I combine them?
Yes. Dietary supplements are food. If you make a fruit salad, do you ask yourself whether you can add bananas and grapes in addition to apples? The same applies to dietary supplements.
Why does the recommended dosage vary from country to country?
Legislation on dietary supplements may vary from country to country. We take this into account when providing dosage recommendations for individual products in each country.
I need some advice. May I contact kingnature?
Absolutely! Contact us by mail or phone. Our employees will be happy to advise you. Dr. Heinz Lüscher is happy to help you with medical questions.
Payments and My Account
I forgot my password. What do I have to do?
Forgot your password? Click here on the link Forgot password and enter your username or email address. You will then receive an email with a link to create a new password.
How can I pay for my order?
You can pay for your order by invoice, with PostFinance e-finance or with your credit card (VISA/MasterCard). Delivery on an account is only possible in Switzerland. We also reserve the right to offer a different method of payment for certain orders, e. g. in the case of late payment or from a certain order amount.
What guarantee does kingnature offer?
We do our utmost to offer you products of the highest quality and to your complete satisfaction. If an item does not meet your requirements, you can return or exchange it within 14 days. The return period begins with receipt of the goods. The timely dispatch of the goods is sufficient to comply with the deadline.
Please make sure that the postage on the return shipment is sufficient. The goods must be in their original packaging and unopened. Please always enclose the delivery note or a copy of the invoice so that we can credit your account immediately.
After we have received your return shipment, we will transfer the full value of the goods back to your account within 10 days or exchange the goods according to your request. We regret that shipping or cash on delivery costs cannot be refunded.
Ordering & Shipping
How can I order?
The easiest way to order our products is through the shop. We are also happy to take your order by phone (044 271 22 00) or by mail. Your goods are usually dispatched by Swiss Post within 24 hours.
Do I receive a confirmation of my order?
You will automatically receive a confirmation of your order by e-mail. If you cannot locate it, please check your spam folder. It may also happen that you mistyped your e-mail address or that the order process has not been completed. However, you can check at any time in your customer account whether we have received your order. If it is listed there, we have received your order.
Can I change or cancel an order?
If you want to change or cancel an order, please call us. We will do everything in our power to intercept or adjust your order before it is shipped.
Once your order has been shipped, it cannot be changed or cancelled. You can return products that you do not need to us. Please contact us by email or phone so that we know that an order will be returned to us. As soon as we have received your returned products, we will refund the purchase price.
Which countries does kingnature ship to?
We ship our products worldwide, with the exception of the EU. The exact shipping costs and times can be found on the Shipping page. Customers from the EU are requested to use our EU shop at www.kingnature.de.
How quickly will I receive my order?
All orders that arrive before 12 o’clock will be shipped the same day. Orders through our webshop are shipped on the same day until 14 o’clock. Depending on whether you have chosen A- or B-Post, you will receive your parcel the next day or in 2-3 days.
How can I track my package online?
We advise you to create a login at www.post.ch > Customer Center.
You can then track the status of your package at www.post.ch > Customer Center > All Online Services > My Shipments.
How do I get my package if I’m not at home?
If you are not at home when the parcel is delivered, either a second attempt will be made or the carrier will leave a notification in your letterbox. You can use it to contact the delivering company and arrange for a second delivery, or you can pick up the parcel at the nearest post office.
If the package is not collected within one week, it will be returned to us. However, you can also specify a different delivery address when placing your order and, for example, specify the address of your workplace or holiday home.
I have not received my package! What should I do?
Using the shipment tracking system, please check where your parcel is. Was it already delivered according to the tracking system, but you didn’t receive anything? Sometimes it happens that the courier hands over the item to another family member or neighbour. For this reason, please ask these people whether a shipment has arrived for you which they may have accepted on your behalf. If the package cannot be found, please contact us stating your order or shipment number.
According to the tracking system, my order is on its way back to kingnature. Why?
Presumably, the shipment could not be delivered and/or the package was not collected at the post office. Please contact us by mail or phone. As soon as we have received the return shipment, we will send you the ordered products again. Please verify the correct delivery address with our customer service.
Is it possible to deliver on a certain date or time slot?
If you do not want us to send your parcel to you immediately, you can indicate your desired date in the order under “remarks”. Please also note the option of sending the product to a different delivery address.
What can I do if I have received a damaged or incorrect item?
If you have received an incorrect or defective item, please inform us by email or phone so that we can send you a replacement item as soon as possible. After you have received the replacement goods, you are obliged to return the first delivered defective goods to us immediately.
What if I want to return an item?
If an item does not meet your requirements, you can return or exchange it within 14 days. Please make sure that there is sufficient postage for the return shipment. The goods must be in their original packaging and unopened. Please always enclose the delivery note or a copy of the invoice so that we can credit your refund immediately.
After we have received your return shipment, we will transfer the full value of the goods back to your account within 10 days or exchange the goods according to your wishes. Unfortunately, shipping or cash on delivery costs cannot be refunded.